Author Archives: ESCFederal

The Invisible Work of the Commercial Janitorial & Facility Maintenance Industry

There is a certain invisible factor to janitorial and maintenance teams. The better job your commercial janitorial partner is doing, the less you will notice their efforts, but if the relationship doesn’t meet expectations… Continue reading

Posted in Customer Experience, Janitorial | Leave a comment

World Class Customer Service Isn’t a Myth

World class customer service isn’t a myth, and it doesn’t happen by accident. World class customer service takes intentional thought, consistent reinforcement and constant communication. Aristotle once said, “Excellence is never an accident. It is always the result of high … Continue reading

Posted in Uncategorized

Pros and Cons of Outsourcing Janitorial Services

Outsourcing commercial janitorial services has become increasingly common for large facilities who are looking to improve professionalism and add value, while reducing labor budgets. While weighing how to increase operational efficiencies, keep within budgets and utilize fewer resources, many facility … Continue reading

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5 Ways the Internet of Things (IoT) is Transforming the Janitorial Industry

The Internet of Things (IoT) is transforming the world around us – even the janitorial industry. But, first, what is the IoT? Every day “smart” Internet-connected devices are being used to extract data and help analyze insights about the world … Continue reading

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The Human Factor in Customer Service Training

No matter what your industry, customer service plays a key role in how you define (and hopefully exceed) the expectations of your customers, vendors and employees. When it comes to the janitorial and building services industry, the human interaction factor … Continue reading

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Benefits of Commercial Pressure Washing for Parking Garages

A parking garage is often the first and last impression of your facility. Today’s commercial pressure washing will remove the grease and grime to help make your exterior parking garages, parking lots, sidewalks and entryways as inviting as your interior. … Continue reading

Posted in Customer Experience, Green, Janitorial, Safety

Norovirus – Disinfecting Alone is not Enough

The colder, winter months are peak season for influenza and norovirus, which is often mistaken for the stomach flu, leading to vicious bouts of cramping, nausea, vomiting and diarrhea. The CDC estimates that each year norovirus causes 19 to 21 … Continue reading

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Ready to Start Your Management Career?

Are you ready to start your career with the ESCFederal team? We’re looking for motivated, quality-driven individuals at all levels to join our team. ESCFederal is national, fully-integrated building services provider. We believe that our people are our most important assets and are … Continue reading

Posted in Career

We’re Growing! Ready to Join Our Team?

Have you heard? ESCFederal is hiring! We are a fully integrated building services provider known for the highest customer retention levels in the industry. Quality is not just a catch-phrase at ESCFederal, it’s in our company DNA. We’re looking for … Continue reading

Posted in Career

3 New Year’s Resolutions for Facility Managers

Here are a three New Year’s tips to help your facilities look their best, streamline your budget and improve your operational health. 1. Take a Walk Inspection checklists and quality assurance reports are critical tools to prevent injuries, record hazards … Continue reading

Posted in Customer Experience, Green, Janitorial, Safety, Sustainability