Category Archives: Customer Experience

The Invisible Work of the Commercial Janitorial & Facility Maintenance Industry

There is a certain invisible factor to janitorial and maintenance teams. The better job your commercial janitorial partner is doing, the less you will notice their efforts, but if the relationship doesn’t meet expectations… Continue reading

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5 Ways the Internet of Things (IoT) is Transforming the Janitorial Industry

The Internet of Things (IoT) is transforming the world around us – even the janitorial industry. But, first, what is the IoT? Every day “smart” Internet-connected devices are being used to extract data and help analyze insights about the world … Continue reading

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Benefits of Commercial Pressure Washing for Parking Garages

A parking garage is often the first and last impression of your facility. Today’s commercial pressure washing will remove the grease and grime to help make your exterior parking garages, parking lots, sidewalks and entryways as inviting as your interior. … Continue reading

Posted in Customer Experience, Green, Janitorial, Safety

Norovirus – Disinfecting Alone is not Enough

The colder, winter months are peak season for influenza and norovirus, which is often mistaken for the stomach flu, leading to vicious bouts of cramping, nausea, vomiting and diarrhea. The CDC estimates that each year norovirus causes 19 to 21 … Continue reading

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3 New Year’s Resolutions for Facility Managers

Here are a three New Year’s tips to help your facilities look their best, streamline your budget and improve your operational health. 1. Take a Walk Inspection checklists and quality assurance reports are critical tools to prevent injuries, record hazards … Continue reading

Posted in Customer Experience, Green, Janitorial, Safety, Sustainability

Smarter Inspections, Better Quality Control

An effective quality assurance program is essential to not just measuring, but to continuous improvement in janitorial performance. Smarter inspections offer better quality control. Today, advancements in technology have allowed for useful alternatives with much lower costs than in the … Continue reading

Posted in Customer Experience, Janitorial

Do you know who is cleaning your building?

Do you really know who is cleaning your building at night? You may never get the chance to see or interact with your night time janitorial team. So how can you be assured that the people servicing your building are … Continue reading

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Our People Are Your Best Assets

Exceptional customer service is not just about the customer – it’s about the people. In today’s economy, there is always a competitor who will find a way to do what you do cheaper and faster. More often than not, though, … Continue reading

Posted in Customer Experience, Janitorial

National Reach. Local Touch.

We often talk about our national reach, local touch. But what does that really mean? It means that ESC and FBS are one family of companies with a relentless passion for being customer-focused. We offer janitorial and facility maintenance services … Continue reading

Posted in Customer Experience, Janitorial, Safety

Summer is Coming! 10 Tips for Spring Cleaning

While it may feel like summer on the West Coast and winter on the East Coast, spring is here! During the cold weather months, the elements have taken a toll on your facilities, inside and out. Now is the time … Continue reading

Posted in Customer Experience, Green, Janitorial, Safety